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Home :: Local Pickup

Local Pickup

Please take time to read this ENTIRE page.

PLEASE NOTE: We DO NOT have a retail store to browse and shop.  This is for online order pickup only.

Can I order online and pickup locally in Louisville?
If your shipping address is Kentucky or Indiana and you would like to pick your order up rather than having it shipped, you will able to choose Local Pickup as a shipping option at checkout. In order to avoid confusion with shoppers this option is only presented if your shipping state is listed above.  If you are passing through Louisville and would like to pick up your order, please contact us to let us know before you order and we will provide a free shipping code for your convenience.

Do you have a store I can shop in?
No, we do not have a store front for walk-in shopping.  In order to pay for retail shopping space we would have to charge much more than our online prices to justify the space, employees, fixtures, etc.  

How fast can I pick up my order?
Currently, orders are usually ready within about 24-36 after they are placed, or sooner depending our workload. Mondays are usually our busiest day so there is a a chance your order may not be ready until Tuesday--it just depends on our workload at the time. We fill orders as quickly as possible while still taking time to make sure they are accurate, so keep in mind that emailing us to ask when it will be ready before or after you place your order only distracts us from meeting your expectations. The sooner we receive your order, the sooner we can fill it.  Also, requesting "rush" or "I need it by ____ time today." only slows down our order fulfillment team because they have to take time to read information that is basically meaningless--we fill the shipments in the order received.

The Order to Fulfillment Process
The first email you receive will state that it is PROCESSING. This means we have your order in queue to be filled. When you receive the email that your order is COMPLETED you may pick it up Monday-Friday 9AM-6PM and Saturday 9AM-4PM. If you do not receive your confirmation emails, please check your SPAM or Junk Mail folders. You may also log into your account on our website and view the Order History page to check the status.

Out of Stock Items
We have a working relationship with Brilliant Vinyl and for any item we run out of stock, they ship it directly to you at no additional cost and we send you an email letting you know.  If you select Local Pickup and do not want your order shipped to you from Brilliant Vinyl in the case where we may be out of stock, please state this in the comments box at checkout.

Be sure to print and bring a copy of your order with you.

Our pickup location is:

4508 Shepherdsville Rd.
Louisville, KY 40218

Monday-Friday 9AM-6PM
Saturday 9AM-4PM
Sunday - Closed